Reports to: Technical Team Leader
Be responsible for local development & support of the core platform
To pick and resolve tickets through Fresh Service and resolve these within Service Levels. If not resolvable then escalated the ticket to Level 2 Support.
Progress work tasks on a day to day basis as assigned by the team leader
Use established work processes and procedures conducive with and in line with application management best practice
Provide initial 1st line technical support to clients to normal business hours then gradually on a rolling 24 * 7 basis, including the provision of emergency support
Ensure regular acquisition and transfer of application knowledge from the wider development team
Ensure that the core applications plus interfaces; OCR Engine, Trade Rules, Compliance, Workflow, and User Interface plus Data Analytics Engine performance is monitor effectively and take appropriate timely action to reduce outages and client impacts, applying the same for common components such as ETLs and APIs.
Support packaging and deployment of new software upgrades into...