Reports to: Technical Team Leader
Be responsible for local development & support of the core platform
To pick and resolve tickets through Fresh Service and resolve these within Service Levels. If not resolvable then escalated the ticket to Level 2 Support.
Progress work tasks on a day to day basis as assigned by the team leader
Use established work processes and procedures conducive with and in line with application management best practice
Provide initial 1st line technical support to clients to normal business hours then gradually on a rolling 24 * 7 basis, including the provision of emergency support
Ensure regular acquisition and transfer of application knowledge from the wider development team
Ensure that the core applications plus interfaces; OCR Engine, Trade Rules, Compliance, Workflow, and User Interface plus Data Analytics Engine performance is monitor effectively and take appropriate timely action to reduce outages and client impacts, applying the same for common components such as ETLs and APIs.
Support packaging and deployment of new software upgrades into client UAT, Production and DR environments
Support the provisioning of new infrastructure solutions as required from time to time by the wider development team
Lead the deployment of new infrastructure upgrades into client UAT, Production and DR environments, and testing environments as required, allowing for on-premise installations as required.
6-8 years technically as part of a Level 1 or 2 application support/development team
Docker containers with Swarm and Bitbucket code repository or similar
Detailed working knowledge of Angular, Java, Python and supporting frameworks, Ubuntu/Linux, Mongo DB and/or Maria DB (SQL). Pentaho knowledge is desirable.
Agile development or similar, and ability to provide good quality documentation
Hands-on experience of application support ideally at a Bank and/or Private Cloud or AWS
Ability to communicate technical problems in a business-like way
Passion, drive, energy and an ability to think outside the box
ITIL based certification on service management or application management
Evidence of transfer of knowledge best practices from development teams to support teams.
Knowledge of advanced technologies such as soft robotics and machine learning
Knowledge of Trade Finance or at least Financial Services