As we look ahead to the next year, the question for many banks is clear: which IT projects will receive the green light? What takes precedence—meeting regulatory demands, driving business growth, or cutting costs and risks?
Historically, Trade Finance has not been a beacon of high ROI and is, therefore, not the target for investment. However, the next three years demand changes. Traditionally managed with paper and reliant on skilled personnel, the process is labor-intensive and time-consuming. Moreover, the pool of experts is aging, and the younger workforce shows little interest in careers mired in regulatory minutiae and document scrutiny.
The allure of automation is palpable, promising efficiency and error reduction. Yet, hastily implemented systems without fallbacks can lead to catastrophic failures—as evidenced by the tech outage on July 19, 2024.
In our blog series, we will delve into the challenges and opportunities facing Trade Finance operations. We aim to offer insights into how your institution can thrive in this evolving landscape. Topics to be covered include:
- The Paper Challenge and Digitization
- Timeliness in Transaction Processing
- Streamlining Straight-Through Processing (STP) and Integration
- Ensuring Robust Audit Trails
- Adapting to Global and Local Regulatory Changes
- Mitigating Fraud, Anti-Money Laundering (AML), KYC, and Risk
- Navigating Talent Dynamics and Expertise
- Enhancing Competitive Differentiation and Client Retention
- Understanding Total Cost of Ownership and ROI
Let’s start with your workforce. The average age of document processors nears retirement, prompting some banks to offer bonuses for extended terms of service. However, attracting younger talent requires a shift towards roles integrating AI, Machine Learning, and other advanced technologies. Younger workers seek involvement in cutting-edge systems and processes, managing millions in trade transactions, and handling AI-driven exceptions—a far cry from traditional document checking. It takes months or years to train a new person in the processes and regulations involved in trade finance.
Imagine letting an AI system do the mundane checking and only requiring your team to deal with exceptions. The processing time is cut from hours to minutes and you have freed up your critical personnel to do other tasks. As a bonus, you are now recruiting millennials to be working with hot technologies and more involved in customer service! Automation is the only answer and it has to be on the near-term investment calendar.
While automation can expedite processes dramatically, human oversight remains indispensable during system downtimes. Striking this balance ensures efficiency gains that offer a rapid return on investment—a key consideration for banks aiming to stay competitive.
Where do you stand in terms of workforce stability, retirement, recruitment, and expertise? How will the loss of your senior experts impact your accuracy, costs, timeliness, etc.? What is your fully burdened cost of an expert document checker? Have you compared that with the cost of a solution like Traydstream’s Do you have a plan of action? Does your senior management understand and support you?
Join us as we explore these themes and more in our upcoming posts. Your feedback and insights are invaluable as we navigate the future of Trade Finance together. Until next time…
